Legal

Privacy Policy

This policy explains what information Waahey collects, why we use it, and the choices available to you.

Last updated: October 8, 2026

1. Introduction

This Privacy Policy explains how Waahey, operated by Trynocode ("Waahey", "we", "our", or "us"), collects, uses, stores, and protects information when you visit our websites or use our products and services. By using Waahey, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information we collect

We may collect: • Account information, such as your name, email address, profile details, and authentication information • Child profile information provided by a parent or guardian, such as a display name, age group, and learning activity • Content you provide, including uploaded documents, quiz content, word-cloud responses, agent knowledge, form submissions, and related metadata • Product activity, such as quiz attempts, scores, reports, live-session activity, preferences, and feature usage • Technical information, such as device type, browser, IP address, approximate location, cookies, session identifiers, and diagnostic logs • Camera and microphone input, only when you or your child choose to use voice or camera features (for example, live lessons in Waahey Tutor). Access requires permission in your browser or device settings and can be turned off at any time • Subscription and billing references; payment card details are processed by our payment providers and are not stored in full by Waahey • Communications you send to us, including support requests, feedback, sales enquiries, and marketing preferences

3. How we use information

We use information to: • Create, authenticate, and manage accounts and profiles • Provide, personalize, and maintain Waahey products • Process content and provide requested AI-powered features • Save progress, results, reports, configurations, and preferences • Operate subscriptions, enforce plan limits, and process transactions • Send login codes, service notices, support responses, and optional marketing communications • Monitor reliability, prevent fraud and abuse, and protect users and our services • Analyze and improve product performance, accessibility, and user experience • Meet legal obligations and respond to lawful requests We do not sell personal information or children's personal information.

4. AI processing and user content

Some Waahey products use artificial intelligence to process content and produce requested outputs. For example, uploaded documents may be analyzed to generate quizzes, summaries, questions, visualizations, or agent responses. You retain ownership of content you provide. We process that content to deliver, secure, and improve the services you request. We do not use private uploads to train public models for unrelated third-party products without your consent. Do not upload sensitive personal information or content that you are not authorized to share.

5. Children's privacy

Certain Waahey experiences are designed for families, children, educators, and schools. A parent, guardian, school, or other authorized adult should create and manage a child's access where required. We aim to collect only the information needed to provide age-appropriate features. Parents and guardians may request access to, correction of, or deletion of child profile information. We do not knowingly allow a child to create an independent account where verifiable adult consent is legally required. If you believe a child has provided personal information without appropriate consent, contact us so we can investigate and take appropriate action.

6. Legal bases for processing

Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases: • Contract, when processing is needed to provide the services you request • Consent, including for optional communications or where guardian consent is required • Legitimate interests, such as security, fraud prevention, analytics, and service improvement, balanced against your rights • Legal obligation, when processing is required by applicable law You may withdraw consent for optional processing at any time.

7. How we share information

We may share information with: • Service providers that support hosting, storage, email, analytics, customer support, payments, and AI processing • Business customers or account administrators when you use a Waahey service through an organization and sharing is necessary to provide that service • Authorities or other parties when required by law or reasonably necessary to protect rights, safety, and service integrity • A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of assets Service providers are permitted to process information only for agreed purposes and under appropriate confidentiality and data-protection obligations. We do not share children's personal information with advertisers for targeted advertising.

8. Data retention

We retain information for as long as needed to provide our services, maintain security, meet legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and the product involved. Account data is generally kept while an account is active. Deleted content may remain in backups for a limited period before being removed through our normal backup cycle. Security, billing, and audit records may be retained where required for legitimate business or legal purposes.

9. Data security

We use reasonable technical and organizational safeguards designed to protect information, including encrypted connections, access controls, secure authentication, and monitoring. No method of transmission or storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security.

10. Your rights and choices

Depending on your location, you may have the right to: • Access personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your information • Object to or restrict certain processing • Receive a portable copy of eligible information • Withdraw consent for optional processing • Opt out of marketing communications • Lodge a complaint with your local data-protection authority We may need to verify your identity before completing a request. Parents and guardians may make eligible requests relating to child profiles they manage.

11. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand service usage, and maintain security. Essential cookies are required for core functionality. Where required by law, we will request consent before using optional analytics or marketing technologies. You can also control cookies through your browser settings, although disabling essential cookies may prevent parts of Waahey from working.

12. International data transfers

Waahey and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards designed to protect personal information transferred internationally.

13. Third-party services and links

Our services may integrate with or link to third-party websites and services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

14. Changes to this policy

We may update this Privacy Policy as our products, practices, or legal obligations change. We will update the "Last updated" date and provide additional notice when required. Your continued use of Waahey after an updated policy takes effect means the updated policy applies to your use of the services.

15. Contact us

For questions, concerns, or privacy requests, contact: Trynocode Email: [email protected] Website: https://www.waahey.com